QUICK SUMMARY – WHAT YOU NEED TO KNOW

14-Day Returns – Unopened, sealed products can be returned within 14 days of delivery for a full refund. Buyer pays return shipping.

Damaged Products – Report within 48 hours with photos. Free replacement or full refund. No return required.

Wrong Item Shipped – Report within 7 days. We ship correct item immediately. You keep wrong item or return with prepaid label.

Order Cancellation – Cancel within 2 hours of placing order (before dispatch). Full refund, no fees.

Quality Guarantee – If any research chemical fails third-party testing, you receive full refund plus replacement.

 RETURNS FOR UNOPENED PRODUCTS

 RETURNS FOR UNOPENED, SEALED PRODUCTS – 14 DAY WINDOW

If you change your mind about a purchase, you may return unopened, sealed products within 14 days of delivery for a full refund.

Eligibility requirements:

• The product must be unopened – original factory seal fully intact

• The product must be in original packaging – including any boxes, bags, or containers

• The product must be in resalable condition – no damage to labels or packaging

• You must provide your order number and proof of purchase

How to return unopened products:

1. Email sales@researchchemstore.co.uk within 14 days of delivery

2. Include your order number and the product(s) you wish to return

3. We will provide you with return shipping instructions within 4 hours

4. Pack the product securely in original packaging

5. Ship the product back to us using a tracked shipping method

Important notes:

• Buyer pays return shipping for change-of-mind returns

• Shipping costs are non-refundable

• We recommend using tracked shipping – we are not responsible for lost returns

• Refunds are issued within 5-7 business days of receiving the returned product

Buy research chemicals UK with confidence – our return policy protects you.

 DAMAGED OR DEFECTIVE PRODUCTS

 DAMAGED OR DEFECTIVE PRODUCTS – FREE REPLACEMENT WITHIN 48 HOURS

We take packaging very seriously. However, despite our best efforts, products can sometimes be damaged during transit. If your product arrives damaged or defective, we will replace it free of charge or issue a full refund.

Eligibility requirements:

• You must report the damage within 48 hours of delivery

• You must provide clear photos of the damage

• The damage must not be caused by improper handling or storage after delivery

What to photograph:

• The outer packaging before opening (showing any damage)

• The damaged product inside its packaging

• The shipping label on the box

• The product seal (if broken) or container damage

How to report damaged products:

1. Email sales@researchchemstore.co.uk within 48 hours of delivery

2. Include your order number

3. Attach photos as described above

4. Describe the damage

What happens next:

• We review your claim within 4 hours

• If approved, we ship a replacement product at no cost the same day

• Replacement ships via 24-hour discrete UK delivery or 48-hour international delivery

• If the product is out of stock, we offer a full refund or store credit equal to 110% of your purchase price

Do not throw away damaged products – we may ask you to retain the product for inspection or to provide additional photos.

Order research chemicals UK with confidence – we stand behind every product.

 WRONG ITEM SHIPPED

 WRONG ITEM SHIPPED – WE FIX IT FAST

If you receive the wrong research chemical or wrong format, we will make it right immediately.

What to do:

1. Email sales@researchchemstore.co.uk within 7 days of delivery

2. Include your order number

3. Attach a photo of the product you received

4. Describe the discrepancy

What happens next:

• We confirm the error within 4 hours

• You have two options:

  • Keep the wrong product at no charge, and we ship the correct product to you

  • Return the wrong product (we provide prepaid shipping label) and we ship the correct product

We cover all shipping costs for incorrect item returns.

Buy research chemicals UK with confidence – accuracy guaranteed.

 ORDER CANCELLATION

 ORDER CANCELLATION – WITHIN 2 HOURS OF PLACING ORDER

We process orders quickly to ensure 24-hour discrete UK delivery and 48-hour international delivery. This means you have a limited window to cancel your order.

You can cancel your order if:

• You cancel within 2 hours of placing the order

• The order has not yet been dispatched from our UK warehouse

How to cancel:

1. Email sales@researchchemstore.co.uk immediately

2. Include your order number and “CANCEL ORDER” in the subject line

3. Call +44 (0) 7456 724825 for fastest cancellation if within 2 hours

After 2 hours or after dispatch:

• If your order has already been dispatched, you cannot cancel

• You may still return unopened products under our 14-day returns policy (buyer pays return shipping)

Refunds for cancelled orders:

• Refunds are processed within 24 hours of cancellation

• Refund issued to original payment method

• No cancellation fees

Order research chemicals UK with flexibility – cancel within 2 hours.

 QUALITY GUARANTEE – LAB TESTING

 QUALITY GUARANTEE – THIRD-PARTY LAB TESTED RESEARCH CHEMICALS

Buy research chemicals UK with our 100% quality guarantee. We stand behind every product we sell.

Our guarantee covers:

• Purity – Every batch is third-party lab tested via HPLC and GC-MS. 99%+ purity guaranteed.

• Identity – Confirmed chemical structure matches reference standards

• Content – Accurate fill weight and dosage – no underfills

• Authenticity – Genuine high-purity research chemicals – no fakes, no substitutes

If any product fails to meet our published specifications:

1. Email sales@researchchemstore.co.uk with your batch number and COA request

2. We will provide the Certificate of Analysis (COA) for your batch

3. If the COA shows purity below 99%, you receive:

   • Full refund of your purchase price

   • Replacement product at no cost

   • Our sincere apologies

This has never happened – because we test every batch before shipping.

Buy lab tested research chemicals UK. Third-party tested research chemicals UK. COA research chemicals UK.

 REFUND PROCESSING

 REFUND PROCESSING – TIMELINE AND METHOD

Once we receive and inspect your returned product, we process refunds as follows:

Refund timeline:

Total refund time – Typically 5-10 business days from when you ship your return.

Refund method:

• Refunds are issued to your original payment method

• Crypto refunds – issued in same cryptocurrency at current market rate

• Bank transfer refunds – sent to your original bank account

Partial refunds:

• Partial refunds may be issued for:

  • Returns where the product is not in original condition

  • Returns received after 14 days

  • Returns missing original packaging

Buy research chemicals UK with confidence – fair refunds, fast processing.

 NON-RETURNABLE ITEMS

 WHAT CANNOT BE RETURNED

For safety, regulatory, and quality reasons, the following items cannot be returned:

If you are unsure whether your product is returnable, contact us before opening it.

 SHIPPING COSTS FOR RETURNS

 WHO PAYS FOR RETURN SHIPPING?

Return shipping address:

researchchemstore.co.uk Returns Department

Do not ship returns to any other address without prior authorisation.  . ......... .. ..  google